About Disaster Plus

Owners: Fred & Tracy Norris

Disaster Plus is Charleston, SC’s oldest locally owned and operated Water, Mold, and Fire Damage Clean Up Company, providing the Lowcountry with 24/7 service since 1986. With six decades of experience in the Disaster Restoration Industry between them, married co-owners Fred and Tracy Norris have faced nearly every scenario imaginable when it comes to dealing with residential and commercial disasters.

We know what you’re going through. We’ve been through catastrophes with thousands of home and business owners, and we can help in a surprising number of ways.

From the very beginning, you’ll be assigned a technician who is sensitive to the practical, financial, and even emotional impact of such a large-scale disturbance in your life. They’ll lead a team of certified specialists to return your house or company to normal as quickly as possible. Families have other concerns to deal with, and business owners can’t afford to lose additional revenue. Therefore, our “24/7 Faster Disaster Team” is always ready to Respond, Recover and Restore to your water, mold, or fire damage at a moment’s notice. Whether it’s 2 AM or 2 PM, our team is always available to arrive and start cleaning up after your disaster, while also helping to restore your peace of mind.

Providing excellence in property damage repair caused by water, fire, mold, sewer back-ups, and storms, Disaster Plus guarantees that every job is completed with a Certificate of Satisfaction. That is why Disaster Plus has continued to serve Charleston since 1986, and is the Highest Rated Disaster Restoration Company in Charleston. We also have an A+ rating with the BBB, and high customer satisfaction ratings with regards to quality, professionalism, and courtesy.

The Disaster Plus Commitment

Since 1986, Disaster Plus has been a company committed to rapidly responding to the call of our Charleston neighbors. It is our mission to provide quick, effective, and superior mitigation services by developing and utilizing the most current technologies available with excellence and commitment to the maximum satisfaction of our customers. Over the years, Disaster Plus has continually gone the extra mile, working closely with all major insurance companies to ensure that our customers needs are met and cost is kept to a minimum.

At Disaster Plus, we strive to provide our customers with the best service possible in this rapidly changing industry. Our technicians are knowledgeable in their fields of service, having received training certifications from the IICRC (Institute of Inspection Cleaning and Restoration). Our technicians have received IICRC certifications in specific categories such as upholstery, wood flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. Our technicians are thus able to evaluate your property damage thoroughly, and start the restoration process quickly.

Disaster Plus has a fleet of fully-equipped vehicles that are always ready to respond. All technicians arrive in uniform, they are pleasant, and on time. All staff members are required to pass a drug screening, and a background check. Your safety is our main concern.

As a result of our premier service, Disaster Plus can currently be found on a number of insurance companies’ Preferred Vendor Programs.

Disaster Plus Applies the Latest Technology and Procedures to All of Our Jobs

We stock a wide variety of drying and cleaning equipment, including but not limited to:

  • Low Grain Refrigerant (LGR) and Desiccant Dehumidifiers,
  • Over a hundred turbo dryers and other types of specialty drying fans,
  • Hardwood floor and wall cavity drying systems,
  • HEPA negative air machines, used to filter and contain contaminated air

We also use the latest technology in moisture and environmental monitoring equipment to provide you with the very best water damage services and mold remediation services. All jobs are digitally photographed, and extensive moisture readings are taken at our jobs daily with the latest technology in monitoring equipment.

Our technicians and project managers are connected by mobile communication systems that ensure you stay informed of our progress from your first call through completion. Communication is key when time matters most.

Our Facility

With 10,000 square feet of secured climate-controlled warehouse and storage space, contents that are packed out for cleaning and restoration are monitored by video and motion 24/7.

Disaster Plus Qualifications and Employee Training

We have certified Mold Microbial Remediation Technicians on our team and are a Clean Trust (IICRC) Certified Firm, as well as an EPA Lead Safe Certified Firm. Disaster Plus is also a member of the RIA (Restoration Industry Association), IAQA (Indoor Air Quality Association), BBB (Better Business Bureau) and Charleston Chamber of Commerce.


BBB IAQA RIA IICRC EPA Lead-Safe Google 5 Star Customer Rating


Next: Our Team

Call Disaster Plus 24/7!

Call Disaster Plus – 800-724-7247 – your “24/7 Peace of Mind Hotline!”